Resume
Professional Summary
Results-driven Project Manager and Branding & Operations Specialist with 15+ years of experience optimizing workflows, managing projects, and improving operational efficiency. Adept at leading rebranding initiatives, managing websites, providing technical support, and streamlining business operations. Strong background in CRM management, compliance oversight, and leveraging technology to drive business success.
Core Strengths
📊 Project Management
🎯 Branding & Marketing Strategy
🔧 CRM & Website Management
🛠️ Technical Support
🧩 Process Optimization
Technical Skills
Project & Ops Tools: Monday.com, Trello, Zoom, Google Workspace
CRM & Support Tools: HubSpot, Adobe Acrobat, Microsoft Office Suite
Creative Tools: Canva, Adobe Photoshop, InDesign, Premiere Pro
Web & LMS Platforms: Squarespace, WordPress, GoDaddy, Thinkific
Healthcare/Accreditation: Cerner, Soarian, ACGME Accreditation System
Soft Skills
🤝 Leadership & Collaboration
🧠 Problem-Solving
⏱️ Time Management
🔍 Attention to Detail
🔄 Adaptability
🗣️ Clear Communication
Professional Experience
Project Manager | Branding & Operations Specialist | Tech Support
Convergence Health Consulting (Remote) | Nov 2021 – Dec 2024
- Led company-wide rebranding using Adobe Creative Suite and Canva
- Managed HubSpot CRM with automation and reporting
- Delivered technical support and user training
- Updated and optimized Squarespace website
- Managed project workflows via Monday.com
- Coordinated virtual webinars via Zoom
Senior Accreditation Administrator
Accreditation Council for Graduate Medical Education | Apr 2018 – May 2019
- Oversaw accreditation logistics and stakeholder communication
- Ensured compliance using ACGME systems
- Organized meetings, processed reports, and streamlined data entry
Program Manager | Higher Education Administration
University of Illinois at Chicago, Dept. of Pediatrics | Aug 2012 – Apr 2018
- Managed three fellowship programs (recruitment, budgeting, compliance)
- Led operational improvements to boost efficiency
- Oversaw financial reporting and high-value fund transfers
- Maintained accreditation compliance through strategic reporting
Education
MBA in Healthcare Management — University of Phoenix (2013)
BS in Healthcare Administration — University of Phoenix (2010)
Key Achievements
✔ Spearheaded a company-wide rebranding project, ensuring brand consistency across all platforms.
✔ Developed a CMS hospital engagement tracking system, improving analytics and reporting efficiency.
✔ Successfully managed high-stakes accreditation projects, ensuring compliance and operational success.